This Privacy Policy explains how Mera Diagnostic House collects, uses, stores and protects personal information when you use our website, contact us, book diagnostic services or access related services.
Mera Diagnostic House respects your privacy and recognises the importance of protecting the personal information you share with us.
This Privacy Policy applies to information collected through meradiagnostichouse.com, our online contact and booking channels, home sample collection enquiries and other digital services operated or used by Mera Diagnostic House.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
2nd Floor, Malhan Business Center,
Plot No. 1, Phase 2, Hari Nagar Ashram,
New Delhi, Delhi 110014
Email:
info@meradiagnostichouse.com
Phone:
+91 92899 72101
The information we collect depends on how you interact with Mera Diagnostic House. It may include the following categories.
When you contact us, request information or book a test, we may receive information such as:
Where necessary to provide diagnostic services, information may include details such as:
Health-related information is treated as sensitive information and should only be accessed or processed for legitimate diagnostic, operational, legal or patient-service purposes.
If you contact Mera Diagnostic House through WhatsApp, telephone, email or another communication platform, we may receive the information you choose to provide through that service.
Your use of third-party communication services is also subject to the privacy practices and terms of those service providers.
When you visit our website, certain technical information may be collected automatically, such as:
Personal information may be used where reasonably necessary for purposes such as:
Where consent is required for a particular use of personal data, information will be processed based on the consent provided or another lawful basis available under applicable law.
Mera Diagnostic House may provide access to laboratory reports through a Laboratory Information System (LIS), digital reporting platform, email, WhatsApp or another authorised delivery method.
Diagnostic reports may contain sensitive personal and health information. You should keep your report-access credentials, links, OTPs or other authentication information confidential.
Do not share report passwords, OTPs or private report links with anyone unless you intend to give that person access to your diagnostic information.
Access LIS / ReportsOur website may use cookies, analytics technologies and similar tools to operate the website, understand how visitors use it, improve performance and measure the effectiveness of marketing activities.
These technologies may collect information about your device, browser, website activity, traffic source and interactions with the website.
We may use services provided by third parties such as Google for website analytics, measurement, search-performance reporting or related website functionality.
You can control or delete many cookies through your browser settings. Blocking certain cookies may affect some website features.
Mera Diagnostic House does not sell personal health information.
Information may be shared where reasonably necessary with selected third parties involved in delivering or supporting our services, including:
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate confidentiality and security measures.
Our website may link to or interact with third-party platforms such as WhatsApp, Google services, social-media websites, payment platforms or external report-management systems.
Once you leave our website or interact directly with a third-party service, that provider may collect and process information according to its own privacy policy and terms.
Mera Diagnostic House is not responsible for the independent privacy practices of third-party websites or services.
We take reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
Access to diagnostic and personal information should be limited to persons who require it for authorised operational, clinical, technical or legal purposes.
Although reasonable safeguards are used, no website, internet transmission, electronic database or digital storage system can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing diagnostic services, maintaining appropriate laboratory records, resolving disputes and meeting applicable legal, regulatory, tax or compliance requirements.
Retention periods may therefore differ depending on the type of information and the reason it is held.
When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements and operational policies.
Subject to applicable law and the circumstances of your request, you may have rights relating to your personal data, including the ability to:
Certain information may need to be retained where required for diagnostic records, legal obligations, dispute resolution, regulatory purposes or another lawful reason.
To submit a privacy-related request, contact us at info@meradiagnostichouse.com .
We may contact you when necessary to respond to an enquiry, manage an appointment, coordinate sample collection, provide service information or communicate about a diagnostic report.
Promotional or marketing communications should only be sent where permitted by applicable law and relevant consent or preference requirements.
You may ask us to stop promotional communications. This will not prevent us from sending communications that are necessary to complete a service you have requested or meet legal obligations.
Diagnostic services may sometimes be provided to children. Where personal data relating to a child is processed, information should be provided by or handled with the involvement of a parent, guardian or other person legally authorised to act on the child's behalf, where required by applicable law.
We do not knowingly use children's personal information for behavioural advertising or other purposes inconsistent with applicable legal requirements.
Mera Diagnostic House intends to handle personal data in accordance with applicable Indian privacy and data-protection requirements, including requirements under the Digital Personal Data Protection Act, 2023 and rules or regulations made under it, to the extent applicable to our operations.
Data-protection requirements may evolve over time. We may update our policies, processes and this Privacy Policy to reflect changes in applicable law or our services.
We may revise this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data handling practices.
When the policy is updated, the revised version will be published on this page and the "Last Updated" date will be changed accordingly.
We encourage you to review this page periodically.
